Refund Policy

Before you pay, here is how refunds work. The Mobility Blueprint is a limited-scope legal service you engage Costa Mobility Counsel PLLC (the "Firm") to provide. Costa Mobility Technologies LLC only provides the platform and does not provide legal services. If you cancel on your own initiative:

• Before the attorney starts the review: full refund.
• After the review starts and before the consultation: a refund of the amount corresponding to the work not yet performed, assessed individually by the Firm.
• After the consultation: no refund for a simple change of mind, and the Firm completes and delivers the Blueprint as engaged.

If the Firm cannot complete the service or there is a failure in its performance, the refund is assessed based on the work actually performed and the applicable law. Your legal rights are preserved: no request is refused automatically, and requests made within any statutory withdrawal period (in Brazil, 7 days under the Consumer Protection Code) or arising from a failure in performance are assessed and granted whenever the applicable law requires.

Effective date and acceptance

Effective date: [PREENCHER: effective date]

This policy applies to the purchase of the Mobility Blueprint. You accept it at checkout, before payment, and your acceptance is recorded with the exact version of the text. It does not reduce any right the law gives you. [CONFIRMAR: wording of this policy with the responsible attorney, answer 7.3 of 10/26/2026.]

After payment, the Blueprint goes through these steps: AI-assisted draft, the attorney's review before the consultation, the included 30-minute consultation, post-consultation review or finalization, final approval and delivery in Portuguese and English.

Summary

1. Who provides the service

• Costa Mobility Counsel PLLC, a U.S. immigration law firm, is the party you engage for the Mobility Blueprint: the limited-scope preliminary strategic assessment and the included 30-minute consultation.
• Costa Mobility Technologies LLC only provides the platform infrastructure. It is not a law firm, does not provide legal services and does not decide refunds.
• The entity that receives the payment, once defined, is shown at checkout and on the receipt. [CONFIRMAR: receiving entity, ownership of the Stripe account and operating arrangement, to be validated with the legal, finance and payments leads before publication.]

2. Right of withdrawal and other legal rights

• If you purchased as a consumer in Brazil, the Brazilian Consumer Protection Code (art. 49) gives a right to withdraw from purchases made outside a physical store within 7 days. Requests made within that period are reviewed by a person at the Firm and granted whenever the applicable law requires, without you having to give a reason. [CONFIRMAR: how the period is counted (payment confirmation, purchase or receipt) and how a consumer in Brazil is identified.]
• The consultation can be scheduled and held as usual, including within that period; it is not postponed because of it. Please note, before you pay, that after the consultation there is no refund for a simple change of mind and the Firm will complete the Blueprint, without prejudice to any right the law gives you. [CONFIRMAR: the attorney's position on withdrawal requests made after a consultation held within the 7 days.]
• The system never refuses a request on its own. Every refund decision is made by a person at the Firm, who records the reason.
• You can ask through the same contact channel as the purchase, at tech@costa-mobility.com (opens in a new tab). The Firm confirms receipt of the request (Decree No. 7,962/2013, art. 5). [CONFIRMAR: request channel in the portal.]

3. Before the attorney starts the review

As long as the attorney has not started reviewing the draft before the consultation, cancelling on your own initiative gives you a full refund.

4. After the review starts and before the consultation

If you cancel after the attorney has started the review and before the consultation, the Firm refunds the amount corresponding to the work not yet performed. That amount is assessed individually, case by case, by the Firm, considering the work actually done up to the request; there is no automatic calculation by stage. [CONFIRMAR: assessment criteria consistent with NY Rules 1.5(d)(4) and 1.16(e), which prohibit nonrefundable fees and require refunding unearned amounts.]

5. After the consultation

Once the consultation has been held, there is no refund for a simple change of mind: the Firm completes and delivers the Blueprint as engaged, with the post-consultation review, the final approval and delivery in Portuguese and English. This does not exclude the cases in sections 2 and 6.

6. When the Firm cannot complete the service or fails in its performance

If the Firm cannot complete the service or there is a failure in its performance, the refund is assessed based on the work actually performed and the applicable law. Examples:

• the professional rules prevent the attorney from assisting you, such as a conflict of interest;
• the Firm cannot deliver the Blueprint for reasons on its side, or it is materially delayed for reasons not attributable to you [CONFIRMAR: grace period];
• the delivered Blueprint has a material error that the Firm fails to resolve with a new version of the Blueprint. A material error is an objective error in the document, such as your data transcribed incorrectly, a missing Portuguese or English version, a material discrepancy between the two versions, a missing required section or a conclusion based on information that contradicts what you told us. Disagreeing with the strategy or legal analysis, later changes in immigration law or policy, new facts or a decision by an authority are not material errors. New facts reported after delivery follow the portal's new facts channel: the attorney either confirms that the analysis does not change or issues a new version of the Blueprint that supersedes the previous one. [CONFIRMAR: periods to report the error and to issue the new version.]

When the Firm cancels the Blueprint

If, after payment, you correct or complete information and the new result shows there is no viable pathway now (or that H-1B is the last resort), the Blueprint is cancelled: you receive a full refund and, at no cost, the attorney-reviewed courtesy summary.

7. How to request and how the Firm decides

Request at tech@costa-mobility.com (opens in a new tab), quoting your case number. The team records the request with the date you made it and the phase of your case at that moment. An attorney at the Firm decides and records the reason for the decision; we reply within [CONFIRMAR: response time].

8. How and when you get your money back

• Refunds are issued through Stripe to the same payment method as the purchase.
• If you paid in Brazilian reais through Stripe's automatic conversion, the refund is issued in reais at the same exchange rate used for the purchase, so you get back the same amount you paid (on a full refund). If you paid in U.S. dollars, the refund is issued in dollars.
• The Firm initiates the refund within [CONFIRMAR: period, for example 2 business days] after the request is approved.
• After that, the credit usually appears within 5 to 10 business days, depending on your bank or card issuer.
• On full refunds, the Firm does not deduct processing fees.
• Taxes and fees charged by your bank or card issuer, such as Brazil's IOF on international purchases, follow their own rules. [CONFIRMAR: treatment of IOF on refunds.]
• If a refund is late through the Firm's fault, the amount is returned with monetary adjustment.

9. Consultation and other services

The 30-minute consultation is part of the Blueprint, takes place before delivery and follows the Consultation Terms, including the rules for rescheduling and non-attendance. Services engaged later under a separate written agreement follow the terms of that agreement.

10. Card disputes

Before opening a dispute (chargeback) with your bank, please contact the Firm: it is usually faster. This does not limit any of your rights. While the dispute is open, the service may be paused, and the dispute cancels the credit of the Blueprint toward the fees of a future engagement described in the Terms of Use.

Sources and legal bases

• Law No. 8,078/1990 (Brazilian Consumer Protection Code), consolidated text (Portuguese) (opens in a new tab): art. 49 (right of withdrawal) and art. 51, II (refunds).
• Decree No. 7,962/2013 (e-commerce) (opens in a new tab): art. 5 (means of withdrawal and confirmation of the request).
• New York Rules of Professional Conduct, Rule 1.5 (fees) (opens in a new tab): (d)(4), nonrefundable retainer fees.
• New York Rules of Professional Conduct, Rule 1.16 (termination of representation) (opens in a new tab): (e), refund of unearned fees.
• Stripe: refunds and cancellations (opens in a new tab): refunds only to the original payment method, 5 to 10 business days.
• Stripe: Adaptive Pricing (opens in a new tab): refunds in the currency paid, at the same exchange rate as the purchase (checked on 10/28/2026).

[CONFIRMAR: English version drafted by the team from the Portuguese text of 11/01/2026; pending the attorney's review]